Privacy Policy

Last updated: October 2, 2026

This Privacy Policy explains how Brooklyn NY Plumber (“we,” “us,” or “our”) collects, uses, and shares information when you visit brooklynnyplumber.com (the “Website”), contact us, or ask for help with plumbing services. By using the Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

Who we are and how this Website works

Brooklyn NY Plumber operates this Website as a referral service for local plumbing services. When you submit a request or call the number on the Website, we may connect you with an independent local plumbing company that can help. Those providers are separate businesses, and they are responsible for their own work, pricing, licensing, insurance, and privacy practices. Our Terms of Use explain more.

Information we collect

We collect the following kinds of information:

  • Information you give us. When you fill out a form, call, or email us, we collect details such as your name, phone number, email address, location or neighborhood, the service you need, and the message you write.
  • Information collected automatically. When you visit the Website, we and our service providers may collect your IP address, browser and device type, the pages you view, the page that referred you, and the date and time of your visit, using cookies and similar technologies.
  • Call information. Calls to the phone number on the Website may be forwarded to a service provider. We and our phone service may receive call details, such as your phone number and the time and length of the call.

How we use information

We use the information we collect to:

  • respond to your request and connect you with a local plumbing company who can help;
  • contact you about your request, including by phone or email;
  • operate, maintain, secure, and improve the Website;
  • understand how visitors use the Website and measure how well it works;
  • prevent spam, fraud, and misuse; and
  • comply with legal obligations and enforce our Terms of Use.

How we share information

We share information only as described in this Privacy Policy:

  • Service providers and referral partners. We share your request and contact details with local plumbing companies and referral partners (including lead-referral and marketing partners that match consumers with providers) so they can contact you about your request and provide estimates or service. We may receive compensation for these referrals. These companies use your information under their own privacy practices.
  • Vendors that help us run the Website. We use companies that provide hosting, form processing, email delivery, security, and analytics. They may access information only to perform services for us.
  • Legal and safety reasons. We may disclose information if we believe it is required by law or legal process, or needed to protect the rights, property, or safety of our visitors, providers, or the public.
  • Business changes. If the Website or our business is sold, merged, or transferred, information may be transferred as part of that transaction.

Cookies and analytics

The Website uses cookies and similar technologies to make the Website work, remember your choices, and understand how it is used. We use Google Analytics to collect information about visits, such as pages viewed, approximate location, and device and browser details. Google processes this information under its own privacy policy. You can choose which cookies to allow using the cookie settings on the Website, and you can block or delete cookies in your browser settings.

Some pages may load content from other companies, such as Google Maps or web fonts. Those companies may collect your IP address and other technical information under their own privacy policies. Some browsers send “Do Not Track” or similar signals. There is no common standard for responding to them, so the Website may not respond to them.

Your choices and rights

You can ask us to stop contacting you at any time by telling us or by telling the company that contacts you. You can also contact us to ask what information we have about you, to correct it, or to delete it.

Depending on where you live, including California and some other states, you may have additional rights, such as the right to know what personal information we collect, to request access, correction, or deletion, and to opt out of the “sale” or “sharing” of your personal information. Because we share contact details with providers and referral partners and may be compensated for doing so, this may be treated as a “sale” or “sharing” under some laws. To make a request or opt out, contact us using the details below. We may need to verify your identity, and we will respond as required by law. We will not treat you differently for exercising your rights. If you opt out before we connect you with a provider, we may not be able to arrange service.

How long we keep information

We keep information for as long as we need it for the purposes described above, to resolve disputes, and to meet legal requirements. After that, we delete or de-identify it.

Security

We use reasonable measures to protect information, but no website or method of transmission is completely secure, so we cannot guarantee absolute security.

Children

The Website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Links to other websites

The Website may link to other websites. We do not control them and are not responsible for their privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last changed. If you keep using the Website after a change, you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or want to make a privacy request, use the Contact page, email sales@brooklynnyplumber.com, or call (929) 421-1815.